faqs

GENERAL INFO

  • The climb is taking place at One Canada Square in Canary Wharf.

  • Please refer to the Event Information page to find instructions on how to arrive via public transport or road. Please be aware of planned closures on the London Overground and DLR on Sunday 19th November. Please Check before you travel.

  • If you have chosen for your race pack to be posted to you, please arrive 30 - 45 minutes prior to your wave start time.

    If you have chosen to collect your race pack on the day, please arrive 45 minutes - 1 hour prior to your wave start time.

  • Yes, one will be provided within the lobby on the ground floor of One Canada Square.

  • Yes, you must bring valid photo ID on the event date, for example, a driver’s licence, passport or citizen card. Head straight to the reception desk on arrival and present your ID to a member of staff. You will not be able to participate in the climb without any ID.

  • Obviously this will vary, but we expect the average climb time to take approximately 30 minutes.

  • Yes. The fundraising target is £300 per climber. We will support you every step of the way with fundraising hints and tips.

  • Supporters can access the start area in the lobby to see you off. They will not be able to join you at the summit. The climb will take approximately 30 minutes. There will be a cafe in the lobby, plus lots of activities for supporters to do whilst they wait. Climbers will be emailed a list of exclusive offers once you have entered.

  • On entry you will select a wave start time. The first wave start time you can select is 10.00, with the final wave start time being 14.30. There is a wave start time every 30 minutes between these.

rEGISTRATION

  • Once you sign up you'll have full access to your participant dashboard which will give you all the details you'll need to know about the event.

  • Individual entry price is £30 and team entry is £100 for a team of 4. Registration closes at 11:59pm on Sunday 12th November.

  • We're offering you the chance to cover the processing fee which means all of your entry fee will go to The Felix Project.

  • Enter a team of 4 climbers for £100. The team captain sets up the team by registering themselves and paying the team entry fee. They will receive a confirmation email with access to the Team Dashboard. Here they will find an entry link to share with team mates. Important: team member places are not reserved until each climber completes their individual registration via this invite link.

Participants with disabilities

  • Unfortunately due to the nature of the event we can't support wheelchair accessible entries. One Canada Square is wheelchair accessible throughout for supporters and volunteers.

  • Entries from blind or visually impaired participants are welcome. We may require you to be accompanied by a guide participant who will also need to register. Please contact us at hello@santastairclimb.com.

Ready to enter?

Not found what you are looking for?